DT
DEBBIE T
1 reviews | Active since Jan 2017
05 Jan 2017, 11:36
MTN SHOCKING APPALLING SERVICE
<p>I am horrified at the total lack of service received from MTN INSURANCE, my laptop was ****** in September 2016, the claim was approved on the 21st November and I paid my R500 excess on the 22nd of November - I am still waiting on the replacement as MTN now state they have changed insurance companies - surely this should not be the customers problem - they are still taking the money every month for the laptop that does not exist and the insurance premium every month . No point emailing customer service or complaints as THEY DONT HAVE THE DECENCY TO COME BACK TO YOU - CUSTOMER SERVICE AT MTN is a JOKE</p>
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MTN South Africa's replyOfficial
17 Jan 2017, 21:23Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply17 Jan 2017, 21:23
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,