MTN-Shocking and clueless Customer Service

As a MTN Home Wifi customer,i contacted MTN customer care on the 4 October 2024,with regards to upgrading my current wifi speed to a faster speed,means more INCOME FOR MTN right?I got a reply on the 8th October 2024,basically four days days later,by a customer care consultant called Sabo Abrinah Nong,i rep**** to the email on the same day informing her of the urgency of my upgrade due to me working from home,it is the 20 October 2024 and its been 12 days later and still no reply,its is shocking that @MTN has these services for their clients,the whole world is pushing on growing their business on customer service to influence the top line,by gaining new business or cross & upselling ,but MTN is not interested,or they outsourcing their call centres which no supervision or measure on their suppliers of resources,whats more shocking is that there seems no senior supervisor managing their staffs calls or progress.MTN aint the correct brand to be selling services that cannot service their customers.