MTN - Shocking!!!

To whom it may concern - MTN Head Office/*****/Stores

I would like to share my terrible experience and poor quality of service received from MTN the past six weeks

I have never had an MTN account before, and woke up on Saturday morning 26 Feb, with a MTN debit order that went off my bank account. I wen to MTN Jacqueline Mall, Randhart, where Portia assisted me and advised that I do exist on their systems, and that I currently have 2 active accounts. These account were **********ly opened in my name, with an ID, where the DOB does not even match my ID number. I was advised to get an affidavit done, which I then got, and Portia advised that she would upload this, and send this to *****. I have also asked her to please do the necessary for the debit order to be stopped. I've stopped the debit order with my bank too. She then gave me a ref number on 27 Feb '22, uploaded all the documents and told me that ***** will investigate. After numerous attempts to get through to ***, I was told that ***** does not take calls, and that the consultant can only send an email for someone to action. I have various reference numbers, which I have had no reply on. When I phoned and finally got through, I was told that ***** is still busy. (more than 21 days later) On Monday 28 March ANOTHER debit order went off my account, and when I went back to MTN Jacqueline Mall, I was told that another two lines were activated (this after I have flagged this account end of Feb '22) 4 Lines were **********ly opened, who in their personal capacity can afford and would have4 cellphone lines, without it being flagged. I was sent from pillar to post by MTN, as they've advised me to phone DSV as I need proof of delivery of a phone that was delivered via "ship to customer" with my home address on. Not DSV or MTN could provide me with this document, DSV referred me to MTN, MTN referred me to DSV - absolutely ridiculous. This was my time, my cellphone account that I have to pay, yet to still come to no outcome. I took the day off last week Friday, 08 April to go to MTN Head Office, to see if I can get this sorted out - After being sent from one MTN (Constantia) to the other MTN (14th Ave), I was assisted by a consultant, Tshepo, who advised me that my account/ID was still not flagged. This was 6 weeks, and 4 active phone lines later. I would like to know where my personal info was protected, and how 4 lines were allowed to be opened - with my current salary I am not even able to afford another cellphone line. I found I had to deal with very *********** staff, and would never recommend MTN to anyone I know. There is no pride in customer service, everyone just passes the buck to get rid of you. Nothing was done to protect me as a customer, and to this day, my query is still not sorted. This had caused me nothing but anguish, time, leave and money I do not have. May someone please phone me regarding this

Thanks Yolandi