RS
Rhea S
1 reviews | Active since Jan 2017
27 Jan 2017, 14:40
MTN SHOCKER
<p>We upgraded my sons cell phone contract a little earlier than the due date. We were told to get a reference number allowing us to upgrade earlier. At the time MTN had a special on get 50GB free with 10 000 minutes for 24 months if you upgrade - which we did. Two weeks have passed and to date no data has been loaded on his phone. When we call MTN they telling us that the contract is only due to be upgraded in June and they dont have visibility that the phone has been upgraded. So we walked into the Morningside MTN shop got a brand new iPhone 7 and MTN has NO CLUE or idea!!!! Telling me that there is no contract - funny that I have a copy of the contract. All I want is the data be loaded to his phone as promised by MTN. Dealing with you MTN is nothing but dispicable, hard work and SHOCKING service to say the least. There is no one with half a brain cell to speak to and I dont want to fill in forms and send you a query - I WANT THE STORE SUPERVISOR FROM MORNINGSIDE MTN TO GIVE ME A CALL...</p>
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MTN South Africa's replyOfficial
02 Feb 2017, 15:37Good day Rhea,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please note that our records do indicate the upgrade that was done and the new termination date is now 2018-12-22.
Also kindly note that your 50GB was provisioned on the 27th of January and will be provisioned on this date of every month going forward.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's reply02 Feb 2017, 15:37
Official
Good day Rhea,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please note that our records do indicate the upgrade that was done and the new termination date is now 2018-12-22.
Also kindly note that your 50GB was provisioned on the 27th of January and will be provisioned on this date of every month going forward.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,