VL
Venesa L
1 reviews | Active since Jan 2016
27 Jan 2016, 11:11
MTN - ****TIEST NETWORK
Purchased airtime worth R160 to buy a data bundle, they deducted money from the airtime just purchased, while I didn't even make a call and I still have 34.56MB data available. Called the call centre and they informed me that i should've disabled my mobile data, cause some applications does not run on data but on airtime all the while all the applications I have on my phone run even if I don't have airtime. This will cause them to lose loyal customers!!!
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MTN South Africa's replyOfficial
28 Jan 2016, 11:01Hello MissNes79,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that there was a purchase of 1GB for R160 on the 2016-01-27 @ 11:28:49 via the ussd code.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that there was a purchase of 1GB for R160 on the 2016-01-27 @ 11:28:49 via the ussd code.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply28 Jan 2016, 11:01
Official
Hello MissNes79,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that there was a purchase of 1GB for R160 on the 2016-01-27 @ 11:28:49 via the ussd code.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that there was a purchase of 1GB for R160 on the 2016-01-27 @ 11:28:49 via the ussd code.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,