BD
Brett D
1 reviews | Active since Jul 2015
31 Jul 2015, 16:57
mtn **** service
My brother has 2 contracts with mtn. Which I use the one. I started receiving issues with my phone starting in early May. I have phoned mtn continuously for a early upgrade. I've phoned maybe more than 30 times. They emailed the retentions dept twice over the past 2 weeks and still no response. And I've been driving to the store and they give me useless answers that won't help in any way. I phoned today and let them have it. Then he tells me that I can't as it's not 4 months before the time isn't September one month away? I think mtn has become useless and wasting people's time. Hope they sort this out ASAP!!!!
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MTN South Africa's replyOfficial
15 Aug 2015, 10:26Hello Cyberbrettster ,
We are sorry for the late response and for any inconvenience caused.
We've perused the account and see that it is currently in arrears with R1424.67 and also the line cannot be upgraded early at this point and time. The earliest upgrade could possibly only be done around the 23rd of September or October 2015.
You will need to book in your device with all the accessories and provide the paperwork upon visiting the store to do the booking.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for the late response and for any inconvenience caused.
We've perused the account and see that it is currently in arrears with R1424.67 and also the line cannot be upgraded early at this point and time. The earliest upgrade could possibly only be done around the 23rd of September or October 2015.
You will need to book in your device with all the accessories and provide the paperwork upon visiting the store to do the booking.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply15 Aug 2015, 10:26
Official
Hello Cyberbrettster ,
We are sorry for the late response and for any inconvenience caused.
We've perused the account and see that it is currently in arrears with R1424.67 and also the line cannot be upgraded early at this point and time. The earliest upgrade could possibly only be done around the 23rd of September or October 2015.
You will need to book in your device with all the accessories and provide the paperwork upon visiting the store to do the booking.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for the late response and for any inconvenience caused.
We've perused the account and see that it is currently in arrears with R1424.67 and also the line cannot be upgraded early at this point and time. The earliest upgrade could possibly only be done around the 23rd of September or October 2015.
You will need to book in your device with all the accessories and provide the paperwork upon visiting the store to do the booking.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,