MTN Shelly Centre

Hereby i would like to share the terrable service receiving from MTN Shelly Centre in Shelly beach, KZN. Not only once but every time going to MTN in Shelly centre for assistance with contracts phones from MTN they inform us that they are not able to assist, either they do not know how, or they inform that they cant do anything to assist. We then walked out of MTN store right door next to Vodacom which is not even my service provider, wereby they assist with immediate effect. Obviously we paid extra charges to Vodacom, but atleast they assisted. One of the problems that MTN could not assist with, was to assist with Whats app that could not retrieve or send messages, Vodacom assisted with this after MTN informed us that we will have to buy a new phone for Whats app to work. It was a brand new Samsung Galaxy 7. The other matter was when we received new phones, we did not receive the cables to transfer the details from the old phone to the new phones, whereby MTN informed once again that they do not know how to do this. How is this possible? Once again we went to Vodacom next door, who charged us but atleast it was done. MTN Shelly Centre can not assist with anything, do not go there and never take out a contract and think that they will be able to assist you.