SN
Snethemba N
1 reviews | Active since Dec 2017
01 Dec 2017, 05:50
MTN Shelly beach
I had a problem with my MTN SIM card as it wasn't making calls or sending messages , but I was able to receive calls and messages . Yesterday , I went to MTN Shelley Beach around 13:30 . The lady th at was assisting me took out my SIM card , did whatever she was doing . When she was done she couldn't put back my card and asked Me to put it back . When I told her that I dnt know how to put it back , she wasn't polite at all . She took my fone and SIM card and shoved it back at me and just told me that she can't put it back . The attitude and service was very bad .
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MTN South Africa's replyOfficial
04 Dec 2017, 12:51Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Thank you for taking my call , as per our telephonic conversation we have referred this matter to Shelly Beach management team to address service lapse. We can also confirm that you able to make and receive calls.
Regards
Kagiso Monyatsi
Complaints Management Team
Best regards,
MTN South Africa's reply04 Dec 2017, 12:51
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Thank you for taking my call , as per our telephonic conversation we have referred this matter to Shelly Beach management team to address service lapse. We can also confirm that you able to make and receive calls.
Regards
Kagiso Monyatsi
Complaints Management Team
Best regards,