1 reviews | Active since Mar 2017
<p>I had a MTN wifi router forR299 all was fine paide them no problem then they lifted the installment til it was R900 a month. I went to the mtn store and give them my id no and they could not track me on thear system. Then i phoned the customer care and they put me through to the wi fi department i told them my query and they said they will phone me backphoned them again and they did not phone back. After a month they did not phone me back and i desided to stop the debit order. still they did not phone me back they just de activated the wi fi. at the end of that month they did not even bother to phone me . The end of that month they deduckted R1800 i revirsed the money by the bank and still they did not phoned me. at the end of that month they deductet R3500 and still did not phone me until a freind told me to contact them vi e mail and i told them that they do not have the right to take that money out of my account. after a vew days they phoned me for the first time. I told them that i want to stop the account and they said for the first time that they stoped the account after my struggel for about 5 months to get in contackt with the right people to stop the account nou still they want me to pay R3500 rand if i could stoped it the first time this would not have happend. I will never do buisiness with MTN in my life again </p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the relevant functional unit for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the relevant functional unit for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
Good day Siphumelzo
Yesterday i used all my minuts on my phone trying to sort this problem but like befor i have even a bigger problem to speek to the right people at mtn to sort my problem.The no. that the debt colector said that i must phone is ********** 00 phoned them after 20 minuts they eventualy said i must phone ********** 66 after the 3rd transfer they said i must phone ********** i was more or les one hour on the phone to try and sort my problem and stil today i did not spoke to the right person my case no is A ********** . MTN does not have any customer care they onley milk out all of your money
Good day Siphumelzo
Yesterday i used all my minuts on my phone trying to sort this problem but like befor i have even a bigger problem to speek to the right people at mtn to sort my problem.The no. that the debt colector said that i must phone is ********** 00 phoned them after 20 minuts they eventualy said i must phone ********** 66 after the 3rd transfer they said i must phone ********** i was more or les one hour on the phone to try and sort my problem and stil today i did not spoke to the right person my case no is A ********** . MTN does not have any customer care they onley milk out all of your money
© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.