MTN Share price reflects its customer Service

I have not had access to the internet on my phone since the 30th of April. I called MTN on the 2nd of May 2019 to query this, despite having adequate data. I was told this would need to be escalated. I called in 3 more times and had been to an MTN store twice. I have now been told that this has been escalated with urgency. The last call I made was on Friday the 10th May. At this point the call center agent tells me that there is no reference number for my query. During this time, I had no response from MTN. I asked for my contract to be cancelled and am put through the retention department. After waiting for over an hour the lady says I should call back. It is now 14 days since my initial call and almost 18 days since I experienced this problem. Thank you MTN for Milking South Africans, being ***ards and sucking at service.