MTN, shame on you.

MTN you are a disgrace in these trying times.

I have had a contract with MTN for close on 30 years and in the last 10 or so added 2 contracts for my elderly parents and the billing was on my main account. At the end of the last contract for my parents I went onto a monthly contract as they were both in their late 80 and not well. They subsequently passed away within 1o days of each other late Feb and early March.

On 1 April at 09h20 I called the MTN 135 number and was transferred to the cancellation department. I held on for the consultant for 54 minutes. After requesting a cancellation for the two monthly contracts they confirmed cancellation and I said I would obtain a Pay as you go to retain the numbers for a period of time in case of calls etc on their phones.

Well, they never cancelled, they keep billing me and calling to upgrade the numbers and if I stop the payment order it will also affect my main contract. Very upsetting indeed.

No luck with anybody to assist me. What the hell must I do?