HP
Henriette P
1 reviews | Active since Feb 2016
09 Feb 2016, 19:06
MTN Sevice and feedback
I have contacted MTN on 808 from the 16 Dec 2015 regarding my data that went missing on my huawei. To date no feedback. All they say it is in backlog. I have asked in Dec 15 for 2 of my cell nr that retention dept contact me. In Jan 16 again and now in Feb 16 send emails. All that i get is ref nr with message that i will be contacted. I have another nr that i want to cancel and know that i will not get a feedback. The ref nr does not help as i was given ref nr since 16 Dec 2015 without any response or feedback. I have phoned 808, emailed and even went to a branch without any luck. ????? PLEASE how can i get reaction from MTN?
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MTN South Africa's replyOfficial
10 Feb 2016, 12:10Hello back2basic,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have sent you the Early termination fees for the two numbers you would like to cancel.
Please let us when you have made payment for the early termination fee in order for us to proceed with the cancellation.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have sent you the Early termination fees for the two numbers you would like to cancel.
Please let us when you have made payment for the early termination fee in order for us to proceed with the cancellation.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply10 Feb 2016, 12:10
Official
Hello back2basic,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have sent you the Early termination fees for the two numbers you would like to cancel.
Please let us when you have made payment for the early termination fee in order for us to proceed with the cancellation.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have sent you the Early termination fees for the two numbers you would like to cancel.
Please let us when you have made payment for the early termination fee in order for us to proceed with the cancellation.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,