MTN Servide Provider - ***** or Extreme Inefficiency?

<p>Hello,</p> <p> </p> <p>I am reporting on behalf of Jan Abbott, my husband who has taken up a third contract with MTN for a data bundle package.</p> <p> </p> <p>The contact commenced on the 13th December 2016 and the contract stated 20GBday/40GBnight.</p> <p> </p> <p>The billing date runs from the 11th to the 11th of each month so he was hoping to get the bul of his data in the 29 days bwt the 13th Dec and the 11th Jan 2017. </p> <p> </p> <p>This was not the case.</p> <p> </p> <p>The bill on the 11 January shows he was billed twice and he was only supp**** with half the night data i.e. 20GBday/40Gbnight.</p> <p> </p> <p>When he called to query this the call centre says on the store can resolve the matter. When he asked the store to resolve the matter, they said they had to log with the call centre.</p> <p> </p> <p>Even though it clearly states he signed up for 20/40, the call centre argued that he had not.</p> <p> </p> <p>On top of not receiving the full data it appears that he was billed twice for the month of January.</p> <p> </p> <p>MTN calls this the "pro rata" rate, which makes not sense.</p> <p> </p> <p>Can MTN get their act together and sort this matter out ASAP!</p> <p> </p> <p>Yours sincerely,</p> <p> </p> <p>Natalie Abbott</p> <p> </p>