MTN services sucks

<p>I opened a contract with MTN in 2014 it was for 24 months period, the contract was suppose to end at the end of July, I have paid them in full I have been sending emails since August telling them to cancel my contract and close it, I have sent more than 10 emails requesting the same thing, on the 2nd week of October got a call from one of the agents saying they will closing the account, this is the reference that was given to me : ********** 9 my Acc no:A ********** for the contract, cellphone number ********** 780, noticed the 14th of October when I got airtime and budles from MTN that the contract wasn't canceled, the worse part I asked the agent that I got airtime anymore as am not willing to pay anymore for this contract that was supposed to closed already, he confirmed that he will close the account but to my surprise got an SMS telling me about the instalment. The worse part is that they know I can't refund or return airtime plus bundles. </p>