KE
Kaashif E
1 reviews | Active since Mar 2016
01 Mar 2016, 09:12
mtn services poor
my contract ended in September 2015 and i requested that mtn switch me to prepaid after 3 months i receive a call asking if im sure i want to migrate to prepaid and i said yes, well im on prepaid now and to my surprise i received a message this morning(1.03.2016) from the bank to say that i am still being charged by mtn , and when i contact mtn i cant seem to get through to them and my number says i am a prepaid customer. So why am i getting charged ?
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MTN South Africa's replyOfficial
01 Mar 2016, 20:10Hello kaashif.effendi,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly notethat your number has been migrated to prepaid and the amount of R155.00 that was deducted from your account on the 29/02/2016 was the last amount because we debiting your account one month behind,an open item report have been sent to your email:***
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly notethat your number has been migrated to prepaid and the amount of R155.00 that was deducted from your account on the 29/02/2016 was the last amount because we debiting your account one month behind,an open item report have been sent to your email:***
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply01 Mar 2016, 20:10
Official
Hello kaashif.effendi,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly notethat your number has been migrated to prepaid and the amount of R155.00 that was deducted from your account on the 29/02/2016 was the last amount because we debiting your account one month behind,an open item report have been sent to your email:***
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly notethat your number has been migrated to prepaid and the amount of R155.00 that was deducted from your account on the 29/02/2016 was the last amount because we debiting your account one month behind,an open item report have been sent to your email:***
warm regards
mike
REQ:***
Best regards,