MTN services never available

Item: MTN South Africa
Rating: 2
Author: Yashoda S

I am currently on a contract with MTN. However I have been experiencing problems with purchasing data using my airtime. I do utilise my 100 megabytes per month and rely on purchasing more data on mtn self service by dialing #141 etc. I have tried this for a couple of months and this has has resulted in utter frustration. When using this option, the results shows as the following \ you do not have sufficient funds ( when my balance is R 100)

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

07 Oct 2015, 12:53

Hello zany03,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.

Best regards
Mantoa
REQ:***

Best regards,

MTN South Africa's reply07 Oct 2015, 12:53

Official

Best regards,

MTN services never available

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