MTN Services

I had did not have a great a experience MTN. In March 2021 I went to store in Sandton, And was Looking for an affordable deal, which was a smart watch and Phone Samsung A32 ,And the Deal that I saw and Wanted was R299 to R350 Including R50 to add the Watch.... And the Consultant advised me that my Credit score was too Low, which I understand. Days later it was approved, I was excited to get a new Phone and Watch, but however the Consultant advised me that the Watch was not approved, I only received my phone ,Come Month End an Amount of R580 An amount was Deducted from my Account, I called MTN customer services enquring about the amount of Money is being deducted, only to find our I am paying for what I don't have. I call the Specific Consultant who assisted me. The Consultant advised it was an Error from her side,and said she will Fix It, I understood that it was a Human Error it Happens.Months while Patiently waiting for the Consultant to get back to me,I had to Send her Emails, Equiring, But my Email was Ignored , called again said they will Fix it ,still didn't fix it l, went to store several times, Told me To my Face she Fix it Till This I had to go back to that store Looking the store Manager(after Attempts of calling the Store Several times this times week, the phones was only Answered Once and The Manager in charge that said she will get Back to but didn't). I found the Consultant who assisted me, Then she told me that she is still waiting for the Watch to be Delivered, etc. I then Enquired about why am I paying R150 to R200 Extra per month instead of the amount I initially wanted, I was really blinded how everything happened.then she showed a spreadsheet of her PC showing that I should be Be Paying R499, which was not what I agreed on and that was not the Special Deals I initially wanted, which I suspect foul play or maybe and Error which could have been fixed after so many attempts The Day Before (26/01/2022)and this morning 27/01/2022 called MTN service to assist me but the Agents were all sending from one ace to another, what I need to know was What were the Deals For Mtn In March 2021, But no one didn't assist . I completely feel.that I was ****med my yard earned money, and might disrupt my Credit score, I am Highly disappointed by The Service and I got from Mtn and Undermined.