TM
Thacks M
1 reviews | Active since Jul 2015
10 Sept 2019, 16:40
MTN Services: BAD
My father was in business contract with MTN and he did very good from early 90s till 2017, then this year he contacted mtn to be removed from business contract since he was no longer to prepaid services and he was denied that opportunity.
Just imagine paying for business services you don't have and the worst part is that he is not willing to loose the number he has been using now as that is the only number he has used for al his life. He has visited many mtn service desks but to no luck and he is getting tired of all this thing.
MTN please come to the party.
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MTN South Africa's replyOfficial
10 Sept 2019, 20:55Thank you for your post.
We sincere apologized for any inconvenienced caused.
Kindly be advised with the ID number information we do not pick up that the account was in a business name. If you refer to a business contact you need to call the business department for assistance with your complaint, 083135 from device. or 809 to speak to a business consultant.
Once a number is converted to prepaid and the sim card is not used for calls in +-90 days MTN have the right to pull the number back to the network and allocate the number to another user.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused.
Kindly be advised with the ID number information we do not pick up that the account was in a business name. If you refer to a business contact you need to call the business department for assistance with your complaint, 083135 from device. or 809 to speak to a business consultant.
Once a number is converted to prepaid and the sim card is not used for calls in +-90 days MTN have the right to pull the number back to the network and allocate the number to another user.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply10 Sept 2019, 20:55
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused.
Kindly be advised with the ID number information we do not pick up that the account was in a business name. If you refer to a business contact you need to call the business department for assistance with your complaint, 083135 from device. or 809 to speak to a business consultant.
Once a number is converted to prepaid and the sim card is not used for calls in +-90 days MTN have the right to pull the number back to the network and allocate the number to another user.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused.
Kindly be advised with the ID number information we do not pick up that the account was in a business name. If you refer to a business contact you need to call the business department for assistance with your complaint, 083135 from device. or 809 to speak to a business consultant.
Once a number is converted to prepaid and the sim card is not used for calls in +-90 days MTN have the right to pull the number back to the network and allocate the number to another user.
Kind Regards,
Alice van der Merwe
MTN
Best regards,