MTN services are very POOR!!!

If you are looking to sign up for a new mobile contract of any kind, please do yourself a favour and NOT sign up with MTN.

They customer service is very bad, more or less the same as that of your local municipality, although this is a private business.

So to tell you my horrible experience, I signed up for a data contract with MTN two years ago at MTN shop at Hyper by the Sea in Durban North (worst customer service shop I have ever been to, please don’t go there, MTN knows about the staff that works there and they never try to solve the problem) and I had to complain for over 14 days before the correct data was loaded on my phone.

Fast forward, two years later I give them the benefits of the doubt and sign up for another contract at the same shop, and you guessed it, I am experiencing exactly the same terrible service.

It’s been over 10 days (ref number REQ***) now and I cannot get assistance from either MTN shop or their call center. Whenever I call to follow up, I’m told that the case is still under investigation, and they don’t know how long it will take. How poor?!

MTN offers great deals, but it’s personnel is *********** and arrogant.

Rather pay that extra bit and consider other network providers, they might be better than useless MTN.