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janro N
1 reviews | Active since Oct 2016
12 Oct 2016, 09:40
MTN services are useless
<p>I was due for a new contract and went to MTN menlyn. We gave in all the needed documentation and the credit was approved. We had a number of technical difficulties resultin into hours of wait for 3 days straight at the MTN store in menlyn. I decided that I am not going to the shop again if the phone is not ready, waited a week and went in again resulting in another 2 hour wait still leaving without the phone 3 days later they call me back and tell me my credit limit does not allow 2 phones wich is absolutly bull ****.</p>
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Replies (2)
MTN South Africa's replyOfficial
14 Oct 2016, 11:49Good day Janro
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The application goes through the credit vetting process, which provides us with a score based on your affordability. This then determines whether you qualify or not and the credit is made available.
We would like to assure you that we are actively working to improve our service levels.
Regards
Lungi
REQ:***
Best regards,
MTN South Africa's reply14 Oct 2016, 11:49
Official
Good day Janro
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The application goes through the credit vetting process, which provides us with a score based on your affordability. This then determines whether you qualify or not and the credit is made available.
We would like to assure you that we are actively working to improve our service levels.
Regards
Lungi
REQ:***
Best regards,
MTN South Africa's replyOfficial
14 Oct 2016, 11:49Good day Janro
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The application goes through the credit vetting process, which provides us with a score based on your affordability. This then determines whether you qualify or not and the credit is made available.
We would like to assure you that we are actively working to improve our service levels.
Regards
Lungi
REQ:***
Best regards,
MTN South Africa's reply14 Oct 2016, 11:49
Official
Good day Janro
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The application goes through the credit vetting process, which provides us with a score based on your affordability. This then determines whether you qualify or not and the credit is made available.
We would like to assure you that we are actively working to improve our service levels.
Regards
Lungi
REQ:***
Best regards,