MTN SERVICES

On Friday, 17 July 2020, around 11h00 my mom purchased 10 GB data using internet banking. I contacted MTN Customer Service as several hours later the data had not been received.

The agent requested that I email her the bank statement with the payment highlighted and she will escalated it. After speaking to her I get an SMS stating that the query has been closed.

I call again and speak to another agent and ask them why my query has been closed when the issue has not been resolved. After explaining everything he requested that I email him the bank statement with the payment highlighted. He replies to the email stating that the data has been loaded and the sim card is prepared and not a contract. I rep**** stating that the sim card is definitely on contract and not prepared.

I have to date not received any feedback after replying to his email and 3 days later the data HAS NOT BEEN RECEIVED.

I WANT THE R469 REFUNDED.