IW
Ian W
1 reviews | Active since Oct 2025
12 Nov 2025, 07:33
MTN SERVICES
MTN service is so bad - from upgrades to general enquiries etc. I decided to upgrade my contract online which at first seemed ok - then when the agent called to finalize the upgrade, that's when the ums and ah's started, 3 to 10 working days to receive the handset I chose. Systems are often so slow that the process can take hours to get everything done.
After some investigating, I found it easier to upgrade through the istore ( still with MTN ) so I cancelled my online upgrade. Boy what a process and yes, they say 5 working days to process - HOW!!
It's now been 6 working days and still not done. MTN is the most frustrating cell provider to deal with. No feedback from anyone - just plain frustrating.
Just a side note the last upgrade I did instore took over 6 hours hence the decision to try online :-)
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Replies (5)0
Replies (5)IW
Ian W's updateReviewer Update
12 Nov 2025, 18:26Another frustrating day with no contact from MTN.
Day 7 coming up - do I wish once again for some decent service or yet another disappointment.
I tried several avenues with no luck - called my MTN store 3 times no answer - tried MTN CHAT no help at all - sent an email to customer care 48 ours to respond - how pathetic is MTN.
Maybe it's time to let my contract run out and try pre-paid or another provider - who knows maybe there will be a pleasant surprise.
This is so frustrating - seems MTN just don't care :-(
Day 7 coming up - do I wish once again for some decent service or yet another disappointment.
I tried several avenues with no luck - called my MTN store 3 times no answer - tried MTN CHAT no help at all - sent an email to customer care 48 ours to respond - how pathetic is MTN.
Maybe it's time to let my contract run out and try pre-paid or another provider - who knows maybe there will be a pleasant surprise.
This is so frustrating - seems MTN just don't care :-(
IW
Ian W's update12 Nov 2025, 18:26
Reviewer Update
Another frustrating day with no contact from MTN.
Day 7 coming up - do I wish once again for some decent service or yet another disappointment.
I tried several avenues with no luck - called my MTN store 3 times no answer - tried MTN CHAT no help at all - sent an email to customer care 48 ours to respond - how pathetic is MTN.
Maybe it's time to let my contract run out and try pre-paid or another provider - who knows maybe there will be a pleasant surprise.
This is so frustrating - seems MTN just don't care :-(
Day 7 coming up - do I wish once again for some decent service or yet another disappointment.
I tried several avenues with no luck - called my MTN store 3 times no answer - tried MTN CHAT no help at all - sent an email to customer care 48 ours to respond - how pathetic is MTN.
Maybe it's time to let my contract run out and try pre-paid or another provider - who knows maybe there will be a pleasant surprise.
This is so frustrating - seems MTN just don't care :-(
IW
Ian W's updateReviewer Update
13 Nov 2025, 15:57So here we go Day 7 nearly over and still no contact from MTN- so I decided to call MTN -
After spending nearly an hour on the phone calling various departments and then been shoved from pillar to post with no one actually knowing what they are doing.
Called 135 as instructed - again relayed my issue and after a very frustrating conversation was given another number to call " SALES "
Called Sales - was on hold for 20 minutes and eventually got through - after relaying my issue once again I was told they would log a cancellation but here is the kicker again - I MUST WAIT ANOTHER 5 WORKING DAYS!!!!
Seems like no one at MTN knows what they are doing or the process is tedious and very frustrating to us customers.
After being a loyal MTN customer for so many years it's time to pack my bags and move - who knows if the other providers are any better but only time will tell.
Day 8 loading :-)
After spending nearly an hour on the phone calling various departments and then been shoved from pillar to post with no one actually knowing what they are doing.
Called 135 as instructed - again relayed my issue and after a very frustrating conversation was given another number to call " SALES "
Called Sales - was on hold for 20 minutes and eventually got through - after relaying my issue once again I was told they would log a cancellation but here is the kicker again - I MUST WAIT ANOTHER 5 WORKING DAYS!!!!
Seems like no one at MTN knows what they are doing or the process is tedious and very frustrating to us customers.
After being a loyal MTN customer for so many years it's time to pack my bags and move - who knows if the other providers are any better but only time will tell.
Day 8 loading :-)
IW
Ian W's update13 Nov 2025, 15:57
Reviewer Update
So here we go Day 7 nearly over and still no contact from MTN- so I decided to call MTN -
After spending nearly an hour on the phone calling various departments and then been shoved from pillar to post with no one actually knowing what they are doing.
Called 135 as instructed - again relayed my issue and after a very frustrating conversation was given another number to call " SALES "
Called Sales - was on hold for 20 minutes and eventually got through - after relaying my issue once again I was told they would log a cancellation but here is the kicker again - I MUST WAIT ANOTHER 5 WORKING DAYS!!!!
Seems like no one at MTN knows what they are doing or the process is tedious and very frustrating to us customers.
After being a loyal MTN customer for so many years it's time to pack my bags and move - who knows if the other providers are any better but only time will tell.
Day 8 loading :-)
After spending nearly an hour on the phone calling various departments and then been shoved from pillar to post with no one actually knowing what they are doing.
Called 135 as instructed - again relayed my issue and after a very frustrating conversation was given another number to call " SALES "
Called Sales - was on hold for 20 minutes and eventually got through - after relaying my issue once again I was told they would log a cancellation but here is the kicker again - I MUST WAIT ANOTHER 5 WORKING DAYS!!!!
Seems like no one at MTN knows what they are doing or the process is tedious and very frustrating to us customers.
After being a loyal MTN customer for so many years it's time to pack my bags and move - who knows if the other providers are any better but only time will tell.
Day 8 loading :-)
IW
Ian W's updateReviewer Update
14 Nov 2025, 19:17Day 8 and yes as you may have guessed - STILL NO CONTACT FROM MTN!!!
How pathetic is this - a major company in SA and all they show is arrogance.
Well, it is weekend now so no " business days " - so nothing will happen and we start again on Monday.
Have a good weekend MTN!!!
How pathetic is this - a major company in SA and all they show is arrogance.
Well, it is weekend now so no " business days " - so nothing will happen and we start again on Monday.
Have a good weekend MTN!!!
IW
Ian W's update14 Nov 2025, 19:17
Reviewer Update
Day 8 and yes as you may have guessed - STILL NO CONTACT FROM MTN!!!
How pathetic is this - a major company in SA and all they show is arrogance.
Well, it is weekend now so no " business days " - so nothing will happen and we start again on Monday.
Have a good weekend MTN!!!
How pathetic is this - a major company in SA and all they show is arrogance.
Well, it is weekend now so no " business days " - so nothing will happen and we start again on Monday.
Have a good weekend MTN!!!
IW
Ian W's updateReviewer Update
17 Nov 2025, 12:42Day 9 - So, we start this week off with a hilarious survey that I was sent to complete " WOULD YOU RECOMMEND MTN TO FRIENDS AND FAMILY "! - my answer HELL NO!!!
My score to MTN - a fantastic ZERO!
The survey was based on my interactions with MTN on my issue and my reviews above - how do you rate a company where there has been no contact at all from there side - absolutely disgusting service.
My first ticket that was logged has never been actioned - so we are awaiting to see if ticket no 2 will be sorted within the 5 working days - NOT HOLDING MY BREATH HERE.
My score to MTN - a fantastic ZERO!
The survey was based on my interactions with MTN on my issue and my reviews above - how do you rate a company where there has been no contact at all from there side - absolutely disgusting service.
My first ticket that was logged has never been actioned - so we are awaiting to see if ticket no 2 will be sorted within the 5 working days - NOT HOLDING MY BREATH HERE.
IW
Ian W's update17 Nov 2025, 12:42
Reviewer Update
Day 9 - So, we start this week off with a hilarious survey that I was sent to complete " WOULD YOU RECOMMEND MTN TO FRIENDS AND FAMILY "! - my answer HELL NO!!!
My score to MTN - a fantastic ZERO!
The survey was based on my interactions with MTN on my issue and my reviews above - how do you rate a company where there has been no contact at all from there side - absolutely disgusting service.
My first ticket that was logged has never been actioned - so we are awaiting to see if ticket no 2 will be sorted within the 5 working days - NOT HOLDING MY BREATH HERE.
My score to MTN - a fantastic ZERO!
The survey was based on my interactions with MTN on my issue and my reviews above - how do you rate a company where there has been no contact at all from there side - absolutely disgusting service.
My first ticket that was logged has never been actioned - so we are awaiting to see if ticket no 2 will be sorted within the 5 working days - NOT HOLDING MY BREATH HERE.
IW
Ian W's updateReviewer Update
18 Nov 2025, 14:18Day 10 - and the arrogance from MTN continues.
Ever wonder how such a big corporate cannot get such a simple issue resolved - would hate to know what other customers have to endure with bigger issues to resolve.
I have lost all hope in getting my issue resolved - tomorrow is the 2nd round of day 5 working days to resolve the issue. The 1st ticket logged 2 weeks ago has simply fallen into the depths of a black hole.
Shame on you MTN for treating your loyal customer with such pathetic service.
Last update will be tomorrow where I attempt to call MTN again to see what the next excuse is going to be.
Ever wonder how such a big corporate cannot get such a simple issue resolved - would hate to know what other customers have to endure with bigger issues to resolve.
I have lost all hope in getting my issue resolved - tomorrow is the 2nd round of day 5 working days to resolve the issue. The 1st ticket logged 2 weeks ago has simply fallen into the depths of a black hole.
Shame on you MTN for treating your loyal customer with such pathetic service.
Last update will be tomorrow where I attempt to call MTN again to see what the next excuse is going to be.
IW
Ian W's update18 Nov 2025, 14:18
Reviewer Update
Day 10 - and the arrogance from MTN continues.
Ever wonder how such a big corporate cannot get such a simple issue resolved - would hate to know what other customers have to endure with bigger issues to resolve.
I have lost all hope in getting my issue resolved - tomorrow is the 2nd round of day 5 working days to resolve the issue. The 1st ticket logged 2 weeks ago has simply fallen into the depths of a black hole.
Shame on you MTN for treating your loyal customer with such pathetic service.
Last update will be tomorrow where I attempt to call MTN again to see what the next excuse is going to be.
Ever wonder how such a big corporate cannot get such a simple issue resolved - would hate to know what other customers have to endure with bigger issues to resolve.
I have lost all hope in getting my issue resolved - tomorrow is the 2nd round of day 5 working days to resolve the issue. The 1st ticket logged 2 weeks ago has simply fallen into the depths of a black hole.
Shame on you MTN for treating your loyal customer with such pathetic service.
Last update will be tomorrow where I attempt to call MTN again to see what the next excuse is going to be.