MTN Services

We currently have 2 contracts with MTN. We were due for upgrade in March and April on the 2 contracts.

Hence we started looking at our Upgrade options since Novemeber. Contract 1 - Upgraded to a Tablet smoothly.

Contract 2 tried Upgrading to Lenovo Yoga Laptop. Were told at that time there is no stock available on the product. Was not a problem and we upgraded the contract timely to a Sim only contract till the stock becomes available.

Since November to current the product has been advertised on the yellow pages but still no stock, Now in July calendar it is being promoted with a Wifi router. Still NO stock.

How is it possible for a BIG Brand compony to advertise and promote a product over a set time and can not come to the table when we request for it?

I have called call centre, been in shops and requested for management to raise these concerns and receive POOR service, although they try and sell you another product that they do have available just to get rid of your complaint.

Surely this should be against the Consumer act regulations.