MTN services

<p>I am with MTN since 1996 and still have the same number issued to me then ( ********** 269).</p> <p>Around a year ago me and my wife upgraded and since then my problems with MTN started. First my service was putt on hold due to that I have reached my monthly limit. Something that was never a problem and never came up in the previous years and also was never discussed with me. I then contacted MTN to increase this limit. this exercise had to be repeated around 4 times before it was eventually done.</p> <p> </p> <p>Yesterday my wife notified me taht she cannot make any calls and she gets a voice message that her airtime limit has been exceeded and airtime is required. Take note that both our sets are on contract. Number is ********** 621.</p> <p>I contacted customer care and was told that since 1st August they put a limit on usage on that number and that I was notified by SMS to ********** 269.</p> <p>Firstly, that is a change in the contract conditions and was never communicated.</p> <p>Secondly, I have never received any SMS from MTN in that regards.</p> <p> </p> <p>When I requested to speak to a manager I was told that i cant and they can only transfer me to a supervisor. I was then put on hold for 15 min after which i end the call.</p> <p>All calls are recorded according to them, so please get the recordings.</p> <p>I am fed up with the deteriation in service from MTN and after 20 years with them and better technology, I would think that the service should improve. Unfortunately that is not the case and the service are getting worse daily.</p> <p> </p> <p>Lastly is the fact that when you call customer care and a person evetually deal with your call and it sound as if there are a moer of a party in the background or maybe a riot, causing such a noice that you can hardly hear the person speaking to you, makes you wonder about the deterioation in service.</p>