SM
Simphiwe M

1 reviews | Active since May 2015

18 May 2015, 15:18

MTN SERVICES

Good day <br> <br> I would like to take this moment to inform you guys that i am completely not happy or impress by the experience i had on MTN on the last 24 months of my contract.<br> <br> 1st after only three months i had a contract with MTN the phone (BB Z10) software went ******* and i couldn't use the phone anymore . I took it in to MTN repairs in midrand and they told me that they couldnt fix the phone and that i was needed to pay R2000 for the operating system to be re load and i argue that the phone was under warranty and they told me \well Sir there is nothing we can do "well guess what i decided to let go and continue paying for a damaged phone and use only the sim card . Part of life i guess<br> <br> Now im left with only one month in my contract and since 3 days ago the simcard is not making any outgoing calls on any phone on all areas keeps saying call failed. I have called MTN and they told me that they dont see anything wrong on the SIM "

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Replies (1)
MTN South Africa
MTN South Africa's reply22 May 2015, 15:40
Official
Hello iphiwe87,

Thank you for your post.

Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. It is certainly not our intention to dissatisfy our customers.

According to the system,you are now able to dial and receive calls without any issues.

We understand that the entire experience must be very frustrating and hope we can restore your faith in us.

Regards
Winnie
REQ:***

Best regards,