TG
Tanya G
1 reviews | Active since Mar 2011
23 Jan 2019, 11:39
MTN SERVICE...OR LACK THEREOFF
You send me a confirmation message that you have updated my payment details and that payment will go off from my credit card every month. Since then, I get NO statements from you. Today, you give me ONE MISSED CALL, call my daughter ONCE with a message that I should call you. When I try to call you, you disconnected my service? My credit limit was NOT exceeded?? NO ONE TALKED TO ME!!! This is not due to MY MISTAKE, but YOURS. This is not the way to do business. If you want payment - reconnect my service and call me.
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Replies (2)
MTN South Africa's replyOfficial
24 Jan 2019, 07:38 Good day Tanya Thank you for taking time to raise your concerns with MTN. Please accept our apologies.
The account was last paid in October 2018, we also do not have any credit card or banking details listed for you. Our system reflects that you pay your account in cash.
Invoices that have not been paid amounts to R2128.00.
Please respond with your banking details and I will update the system asap.
Also, please advise if you want me to debit the account today, if yes what amount should I debit.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management team
The account was last paid in October 2018, we also do not have any credit card or banking details listed for you. Our system reflects that you pay your account in cash.
Invoices that have not been paid amounts to R2128.00.
Please respond with your banking details and I will update the system asap.
Also, please advise if you want me to debit the account today, if yes what amount should I debit.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management team
Best regards,
MTN South Africa's reply24 Jan 2019, 07:38
Official
Good day Tanya Thank you for taking time to raise your concerns with MTN. Please accept our apologies.
The account was last paid in October 2018, we also do not have any credit card or banking details listed for you. Our system reflects that you pay your account in cash.
Invoices that have not been paid amounts to R2128.00.
Please respond with your banking details and I will update the system asap.
Also, please advise if you want me to debit the account today, if yes what amount should I debit.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management team
The account was last paid in October 2018, we also do not have any credit card or banking details listed for you. Our system reflects that you pay your account in cash.
Invoices that have not been paid amounts to R2128.00.
Please respond with your banking details and I will update the system asap.
Also, please advise if you want me to debit the account today, if yes what amount should I debit.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management team
Best regards,
TG
Tanya G's updateReviewer Update
24 Jan 2019, 09:33Hi Roanne,
Yes, I paid in cash the last time in October. Again, my credit card expired, and even though MTN has my number, you did not even send me a reminder to update it???? After that, I stood for more than an hour in the queue to update my credit card details at the Mall@Reds Branch. Your system even sent me a confirmation that it was updated. Since then, I received NO invoices, statements or sms'es from you, which I always did.
If you sent me a message after the first month's default, it could and would have been corrected, but you did not!
And I am not querying the amount at all - I am EXTREMELY UNHAPPY about how MTN handled this by calling my husband and calling my daughter. You left ONE missed call on my phone and then you simply disconnect my phone!!!! Is this how you do business?????????????????
Then I get the message to phone you!!!!! HOW THE HELL SHOULD I PHONE YOU IF YOU DISCONNECTED MY PHONE??????????????????
Anyway, I am sure MTN does not care how upset and unhappy I am about this. This could have been handled in a very different way. I have been your client for many many years, and by getting treated like a damn ********, just made me realise that customer service and loyalty means nothing to MTN.
I have made payment yesterday already, so please see to it that my phone gets reconnected ASAP.
If you want proof of payment, you can send me an email to *** and i will send it to you, but I expect to be reconnected before noon today.
TG
Tanya G's update24 Jan 2019, 09:33
Reviewer Update
Hi Roanne,
Yes, I paid in cash the last time in October. Again, my credit card expired, and even though MTN has my number, you did not even send me a reminder to update it???? After that, I stood for more than an hour in the queue to update my credit card details at the Mall@Reds Branch. Your system even sent me a confirmation that it was updated. Since then, I received NO invoices, statements or sms'es from you, which I always did.
If you sent me a message after the first month's default, it could and would have been corrected, but you did not!
And I am not querying the amount at all - I am EXTREMELY UNHAPPY about how MTN handled this by calling my husband and calling my daughter. You left ONE missed call on my phone and then you simply disconnect my phone!!!! Is this how you do business?????????????????
Then I get the message to phone you!!!!! HOW THE HELL SHOULD I PHONE YOU IF YOU DISCONNECTED MY PHONE??????????????????
Anyway, I am sure MTN does not care how upset and unhappy I am about this. This could have been handled in a very different way. I have been your client for many many years, and by getting treated like a damn ********, just made me realise that customer service and loyalty means nothing to MTN.
I have made payment yesterday already, so please see to it that my phone gets reconnected ASAP.
If you want proof of payment, you can send me an email to *** and i will send it to you, but I expect to be reconnected before noon today.