MTN - service, WHAT SERVICE !!

Absolutely the worst service ever. The first week of May I went to our local Mtn shop to uprade a contract and open another. With these two contract no problem. I also convinced my fiance to give me power of attorney to upgrade his contract seeing that he was actually eligible for upgrade for more than 10years. Well if I have known what hassles we would be sitting with I would have left his contract and not upgraded it for another 50. It's now more than 3 month and my fiance is still not able to use his phone. "Account has been suspended please call your service provider " that is what you hear when you want to make a phone call or send a message. Basically anything. Bear in mind we have been paying every month for this non existing contract as well as the 30gig data you receive the first month ...... jip you guessed it, was not used. I have phoned the local mtn shop and the service there I can't complain about. But they also can't see what the problem is,other than that we are not using the account. Today my fiance is going out of town. He doesn't have a phone.... what choice do we have. What should he do when he has an emergency and no phone. So I had to give him my phone and I had to let most people know if they want to get hold of me they should contact me on my daughter's phone. Well the result is thesis whole situation is costing me money seeing that I have to call the MTN Shop almost every second day, re-arranging my whole life just because MTN can't or won't fix there stuff up. I have been a client of MTN for almost 13 years and my fiance more than that. I currently have 3 contracts on my name. But now I'm seriously considering moving to another cell phone company and cancelling all the contracts. Becuse this whole situation is rediciolis.