1 reviews | Active since Mar 2014
MTN Service Way Too Nasty
<p>So my cellphone has decided to go off on me and this was on Tuesday, no longer charging and I went to my closest MTN store where I was told that I will need to take it to the repairers and I did just that. I drove to Midrand hoping to get my problem fixed but was told that I need to book it in for repairs and wait for between 24 hours and 7 working days. But now my problem is one, I called their Technical department on ********** 349 and was told that I have to wait for 21 days and this is without a phone that I took out an insurance plan for? MTN does not want to give me a temporary device and neither are they willing to replace the faulty handset(Considering that it's less than 6 months). I need feedback here!(REF: ALWIC ********** )</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Hi Nompumelelo
You are actively working to improve your service levels? Fine, how do you then justify a phone that was booked for repairs on Thursday the 7th and today the 12th, we still don't have feedback???? Your call center is just a pain to deal with, waiting over 20 minutes on a good day, to get an agent on the line!
Thanks
Hi Nompumelelo
You are actively working to improve your service levels? Fine, how do you then justify a phone that was booked for repairs on Thursday the 7th and today the 12th, we still don't have feedback???? Your call center is just a pain to deal with, waiting over 20 minutes on a good day, to get an agent on the line!
Thanks