MTN SERVICE VERY BAD

Good day,

My phones are cut off every week because my billing has not been fixed since 27/11/2018, I can't use my phones it is 4 days now from MTN - On Tue, Nov 27, 2018, 5:36 PM Customer Care ********** wrote: Good day Chanel , Thank you for emailing Customer Care. Apologies for the delayed response. ********** 03..Please be advised this sim card is active on our side. kindly take the sim into the MTN store so they can test it. Your current balance for the month of November for each number ********** 08 -R 3,405.44 ********** 31-R 5,172.62 Total balance :R 7,393.58 Both these balances include early termination fees. Please advised if your requested for the early terminations fees, if not we will escalate to our billing department for assistance. We look forward to being of service to you in the future. Kind Regards, Ntombifuthi Ramasodi Customer Services MTN SA My reply: From: ********** Date: 2018/11/27 6:03:07 PM To: ********** Subject: Re: Contact us Query Contract Enquiry [# ********** 7] Hi No I am not requesting termanation fees, I just need to know how the credit I have is counted (R2808) and what the amount is I need to pay every month. Thank you. And when I phone no one can help. This e-mail from you legal department said they will fix my stuff: On Mon, Jan 7, 2019 at 10:07 AM Legal Action Department ********** wrote: Y'ello! Thank you for your email. Please note that we are correcting the incorrect balance on your account. Please be advised that the line is also activated as the account is not in arrears. Kind regards, Kamohelo Mosia Legal Department MTN SA Reference Number: ********** 5 MY LINES ARE DOWN!!!!!!!!!!!!!!!!!