MTN service suspension not lifted after full payment

First problems started arising after the first month of upgrading to my new phone.

The deal was that the first 3 months are free and there after you pay R500 pm.

MTN wanted to deduct the R500 from the get go bit fortunately for me I always transfer my salary into a savings account to make sure I know what happens to my money at all times.

Long story short, my service got suspended maybe 3 or more times, and every time I had to go into town and wait to se a sales person at a store to assist me.

Then after another 3 or 4 months I got suspended again for a R600 overdue payment build up.

After 2 separate times of going back to the store, I found out that the insurance on my previous phone had never been canceled.

When inquiring about this I was told that I should have notified the sales person that I would like to cancel the insurance on my old phone. This after declining insurance for the new phone and saying "I never needed insurance on my old phone because I take good care of all of my belongings".

Personally I think that the sales consultant should have notified me that the old insurance should be canceled but apparently I should have known this.

They then played it off as my mistake and said I have no choice but to pay the R600.

Now we jump a few months into the future

Due to covid, my place of work had to fist cut back on our salaries and then eventually retrenchment was all that was left to do.

As a result I missed 2 months contract installments (R500 per month).

This along with the insurance was R1900.

I payed the full amount on Friday 23rd of April and was told that my service should be up qnd running within 24 hours.

It's been 4 days now and several enquiries have been submitted by the sales person that always helps me.

Req numbers :

Req*** Req*** Req***

This person then told me to file this complaint and review with the hope that MTN can wake up and do their job.

So if anyone from MTN is reading this

My number is ***

Please help!