AM
Anthony M
1 reviews | Active since Feb 2017
08 Nov 2018, 07:52
MTN Service suspended. PLEASE CALL YOUR SERVICE PROVIDER
So today I got suspended after paying the amount agreed on a month ago, two days ago.
I then try call 808 and get a prompt that service is suspended, please call my service provider??? Who is MTN then???
I then try the 135 number that they saying that they moving to and guess what? Still tells me to call my service provider!
Should I be calling Telkom for this and the service and system is starting to behave just like Telkom?
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
09 Nov 2018, 10:39Good day Anthony,
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note as per our telephone conversation, your line has been unsuspended.
Please note that when a line gets suspended, you are not able to make outgoing calls at all, including customer care.
We look forward to improving on the service delivery to you.
Warm Regards, Zanele MazibukoComplaints Management team
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note as per our telephone conversation, your line has been unsuspended.
Please note that when a line gets suspended, you are not able to make outgoing calls at all, including customer care.
We look forward to improving on the service delivery to you.
Warm Regards, Zanele MazibukoComplaints Management team
MTN South Africa's reply09 Nov 2018, 10:39
Official
Good day Anthony,
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note as per our telephone conversation, your line has been unsuspended.
Please note that when a line gets suspended, you are not able to make outgoing calls at all, including customer care.
We look forward to improving on the service delivery to you.
Warm Regards, Zanele MazibukoComplaints Management team
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note as per our telephone conversation, your line has been unsuspended.
Please note that when a line gets suspended, you are not able to make outgoing calls at all, including customer care.
We look forward to improving on the service delivery to you.
Warm Regards, Zanele MazibukoComplaints Management team