PJ
Pieter J
1 reviews | Active since Feb 2016
23 Feb 2016, 07:15
MTN service suspended for 3rd time without notice!
MTN has suspended my service again! No prior warning. No feedback as promised by MTN's Alice van der Merwe on this site on 12 Februrary 2016. When I contacted the call centre on 808 they said that the matter is now with \legal\" and they cannot reconnect me!<br> This all because of an unexplained data spike in November 2015 and there was apparently no data limit set. I declared a dispute in December and kept paying my normal monthly amounts and this is the third time that they have suspended my service without warning! <br> Unbelievable!"
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Replies (1)
MTN South Africa's replyOfficial
24 Feb 2016, 15:51Hello LenJ,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your lines have been unsuspended.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your lines have been unsuspended.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply24 Feb 2016, 15:51
Official
Hello LenJ,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your lines have been unsuspended.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your lines have been unsuspended.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***