LM
Louisa M

1 reviews | Active since Feb 2015

08 Mar 2017, 13:25

MTN service suspended for 2nd time/ debi went off

<p>MTN I am paying by debit order, but this morning I phoned mtn to load a sms bundle, which I've got</p> <p>immediately. But now suddenly my service has been suspended.</p> <p>I phoned mnt again bu was old o hang up and to phone again he can assise me.</p> <p>I phoned again and again i was told they cant assist me i mus phone in an hours time.</p> <p>I told the lady that my service has been suspended and who is going o pay my loss as I must wait</p> <p>and hour and try again for their mistake. She kept on telling me she cant assist me. I asked het why cant she take my number and just restore my service when she is able o do so, after all it is their mistake.</p> <p> </p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply08 Mar 2017, 22:07
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN.

Kindly be advised that the line have been reconnected today the 08/03/2017 please be advised it should take within 2-24hrs to have the service available.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you

warm regards

mike

REQ:***