MTN Service Sucks Big Time

My account had 2 contract phone numbers linked to it, but as of March 2020, the one phone number was removed from the contract and changed to pre-paid. Only the second phone number remained.

Payments were made into the main account but inadvertently using the removed pre-paid number as a reference during May 2020 and October 2020 respectively. Despite numerous correspondence on this lengthy and draw-out matter, it does not appear that the main issue at stake i.e. the reversal of the above payments and the amounts credited to the existing contract number, has been effected.

Reference numbers on the matter, supporting the drawn-out state of affairs, included: *** *** ***

I subsequently engaged Legalwise for assistance, and even with their legal muscle, my matter is still not resolved, and just blatantly ignored by MTN. On Legalwise's instruction, the matter has now been referred to the Ombudsman.

Their webpage is entitled: "Making Lives A Whole Lot Brighter" which certainly and regrettably, does not apply to me.