1 reviews | Active since Aug 2016
MTN Service Sucks
<p>I reported a case of ***** with MTN on the 15th January 2016 regarding an unauthorised upgrade in my account. I sent an affidavit and a copy of ID as was advised by their official. Several follow ups through Email and telephone calls were made but up to date, no response has been forthcoming from MTN.</p> <p> </p> <p>I would like you to assist me in finalising this matter as it affects my credit record severerely.</p> <p> </p> <p> </p>
Good day Babhe Mpisane,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
May you kindly fax us your affidavit statement and a certified copy of your ID in order for the ***** department to investigate further on the upgrade. Please fax the documents to ********** 772.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good day Babhe Mpisane,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
May you kindly fax us your affidavit statement and a certified copy of your ID in order for the ***** department to investigate further on the upgrade. Please fax the documents to ********** 772.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********