1 reviews | Active since Aug 2016
Mtn service sucks.
<p>I had a contract with mtn which expired in May 2016, i was advised by the branch to write a cancellation letter and i did exactly what was expected from my side. A week ago I was very surprised to have received the Sms's saying that my account is behind with two months since there's an upgrade that was done and now they have also suspended my line so i went to the branch and they can't help me and this is so frustrating.I have given them my I'D copy and affidavit but they failing to do the investigation and the branchis always telling me to come another day for feedback.</p>
Good Day Singita Khosa
Thank you for your post.
We are terribly sorry for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the ********** upgrade and migration has been reversed and a journal will be passed towards the account for the difference in subscriptions. Please note that a request for cancellation has been sent to the relevant functional unit to assist ref ********** 7.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Good Day Singita Khosa
Thank you for your post.
We are terribly sorry for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the ********** upgrade and migration has been reversed and a journal will be passed towards the account for the difference in subscriptions. Please note that a request for cancellation has been sent to the relevant functional unit to assist ref ********** 7.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********