MTN service SUCKS!!!

DISGUSTING SERVICE!!!

I have been trying for 2 weeks to cancel my cellphone contract - with zero success!

The ONLY department that can cancel your contract is the "Retentions Department" and the ONLY way you can reach them is through the "Customer Care Department". First though, you have to listen to 2 minutes of advertising before even getting to the voice menu, which also isn't user-friendly. So it takes about 10 minutes in all to even speak to a consultant who then hits you with a battery of security questions - why I have no idea, as Customer Care can't help and they try to connect you to the Retentions.... And then you sit on hold and lose hours of your life!!!

MTN you SUCK! If I could give you 5 stars on a negative scale I would!

- You can't cancel a contract in store. - You can't cancel a contract via email. - You make it so difficult to speak to anyone in the correct department. - You don't respond to ANY forms of communication. - You don't listen to your customers who are all complaining about the SAME thing!