MTN SERVICE SUCKS

<p>1. Try getting hold of a MTN store on teh cell phone number provided on website. Every time I have to phone 5 to 6 times directly after each other and then when I am lucky somebody will answer.</p> <p>2. I did a updrade om my contract and received my new Samsung 7 Edge on the 08/04/2016 at MTN Cradlestone. bonagni helped it and besides first getting hold of the store everything then went smoothly. On the 22/04/2016 my screen just freezed and the the phone "died". Took it it and Bongani advised me that I must bring in everything (charger, box ect) and they will send it it andmy phone would be replaced. Took everthing in on the 25/04/2016.</p> <p>Last week I have phoned the store 3 times and spoke to three diffirent people. (besides first struggling to get someone to actually answer the cell phone number proveded). Evrytime they said they will check and phone me back. Which never happend. This morning I took of from work to go in and find out what is happening. First everybody looked at me as they cant remember me phoning and then one guy actually went into the system and saw that the phone is locked in and I can phone them in a day to find out went I can get my new phone.</p> <p>The phone was 2 weeks old. Nothing wrong. no scrtach. Did not fall. No water. nothing. I understand the out of the box 7 day and they just replace it immediately. But this phone was still brand new and only 2 weeks old. How does it take MTN 2 weeks just to get paperwork done ect on such a new phone? I dont have the extra cover on the contracts so of course I did not get a loan phone. But I would think MTN try there best to sort out problems and keep the customer happy.</p> <p>I am not happy with MTN and will definetly look at moving my two contracts over to Vodacom.</p> <p> </p>