MTN SERVICE SUCKS!!!

I dont even know where to begin...ok so my mother left for Istanbul on 2015-12-31..I called 808 customer service to load international roaming on her number on 2015-12-30,I was advised that it was loaded...however,when my siblings and I try calling her,the call doesnt go through...I then called customer service again and they tell me the same thing,that it is loaded.I explained to them that my mother can send and receive sms's..meaning sms roaming is active,which i did not ask for.I asked to speak to supervisors,i get put on hold for like 20 mins,then supervisor transfers my call to another consultant and even that consultant could not assist me.<br> eventually I call back an get to speak to a floor manager named Mike Mechabo..after being on the call for an hour with him,he advised me that this matter would be resolved,but up untill today..still no feedback and I still cannot get hold of my mother on the phone!..I must say,I am utterly disgusted with this service of consultants and so called managers..empty promises.What I would like to know is what is MTN going to do regarding this,as it is their fault I cannot call my mother.<br> #extremely ****ed