JR
Johnny R
1 reviews | Active since Apr 2015
11 Dec 2015, 12:00
MTN Service sucks
I have been trying to get my number migrated to Pay as you go for a while now so that my number can be ported to a different network provider. Every single time I phone MTN I am informed that this process takes some days to be done. Those number of days come and go with no feedback and when I phone again same story.
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Replies (1)
MTN South Africa's replyOfficial
17 Dec 2015, 11:05Hello roetsjm,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the cancellations management team for urgent attention to move you to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the cancellations management team for urgent attention to move you to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply17 Dec 2015, 11:05
Official
Hello roetsjm,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the cancellations management team for urgent attention to move you to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the cancellations management team for urgent attention to move you to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***