1 reviews | Active since Jul 2018
MTN Service Sucks
As an MTN subscriber, let it be known that I think that they are do not care at all about their clients. They cannot block content services from taking my money without my permission (so every week I have call them to manually delete), my MTNtoMTN voice minutes do not work and instead all calls chow my real airtime. When you phone the service provider they somehow make you feel like its all your fault and their network had nothing to do with it. If you ask them about something they cannot explain they tell you that the system has not updated and you should call again in 20-30mins shifting the responsibility to another call centre agent i their endless army of careless consultants. Time to change networks, which devil is better?
Thank you for your post.
We sincere apologized for any inconvenience incurred.
MTN cannot be held responsible for any content charges against airtime or data lost.
Kindly be advised that any services used on the sim card will be charged to the account or against your prepaid/contract airtime, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges or lost of data.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
We have checked the systems and pick up that the subscriptions has been removed. For further assistance you need to contact the prepaid department from the prepaid sim card 135 to be assisted by agent.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
MTN cannot be held responsible for any content charges against airtime or data lost.
Kindly be advised that any services used on the sim card will be charged to the account or against your prepaid/contract airtime, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges or lost of data.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
We have checked the systems and pick up that the subscriptions has been removed. For further assistance you need to contact the prepaid department from the prepaid sim card 135 to be assisted by agent.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
MTN cannot be held responsible for any content charges against airtime or data lost.
Kindly be advised that any services used on the sim card will be charged to the account or against your prepaid/contract airtime, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges or lost of data.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
We have checked the systems and pick up that the subscriptions has been removed. For further assistance you need to contact the prepaid department from the prepaid sim card 135 to be assisted by agent.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
MTN cannot be held responsible for any content charges against airtime or data lost.
Kindly be advised that any services used on the sim card will be charged to the account or against your prepaid/contract airtime, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges or lost of data.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
We have checked the systems and pick up that the subscriptions has been removed. For further assistance you need to contact the prepaid department from the prepaid sim card 135 to be assisted by agent.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,