PS
Patrick S

1 reviews | Active since Sept 2015

16 Sept 2015, 13:50

MTN SERVICE SUCKS

I had a contract with Nashua Mobile South Africa and they closed their mobile department. They handed over my account to MTN since the network provider was MTN. Ever since MTN took over my account all kind of problems started coming up. <br> 1. They changed debit order date to they own dream date.<br> 2. They never notified me.<br> <br> They sent me an invoice which showed that I was behind with payment. I paid up the amount I was owing but they never recognized they payment since they kept sending me a statement confirming that I owe them.<br> <br> When I tried to call them I never got hold of anyone. I decided to go to MTN at Boksburg, next to East Rand Mall at Rietfontein road there I never got any help but they confirmed that my account has been handed over to MTN Legal. Oh! what a bunch of......I tried to call MTN legal, sent them an e-mail but never got hold of anyone.<br> <br> Up to date I am still owing MTN money that I paid to them. According to my book they owing me money since they have been invoicing me R45.39 for Blackberry use of which I do not even own a blackberry and I don not use BBM.<br> <br> I would never recommend MTN to anyone.<br> <br> Kind Regards <br> <br> PP Somane<br> <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply16 Sept 2015, 14:32
Official
Hello somanepp@,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly fax us the proof of payments:*** and we will forward the to legal and have the amounts action and please quote the below reference number.

Best regards
Mantoa
REQ:***