1 reviews | Active since Feb 2017

06 Feb 2017, 10:21

MTN service SUCKS!!

<p>I have been an MTN account holder for the past 18 years. I upgraded my phone in September 2016 and ever since have had endless problems. My phone line is cut every month. I cannot make any calls. I cannot use any of my apps because I have no data. I cannot contact my kids or family when I need to. I cannot communicate with my boss when I need to. I cannot contact my clients.......What the hell is going on??</p> <p> </p> <p>I have been into MTN branches a few times......I feel like screaming just put my phone on PLEASE!!! I get told "Oh mam you probably exceeded your credit limit.....oh sorry you have sufficient credit limit available" and then the search starts again to try and figure out why I cant use my phone. This is ridiculous. I then get promises to say it's all sorted and should be fine. GUESS WHAT!! My phone is off again........I hate listening to this voice recorder telling me I have no airtime.......why dont I have airtime if my account is paid monthly via debit order, for goodness sake, I have a contract phone not a prepaid line. I need this sorted TODAY!!!!!!!!!!!!!</p> <p> </p> <p>You guys have no idea what I need to put uo with.....Im suppose to report to my team at work via whatsapp group but CANNOT.......what do you think my boss thinks about me.</p> <p> </p> <p>Shahida Haroun</p> <p> ********** 091</p>

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Replies (3)
's update09 Feb 2017, 11:51
Reviewer Update

Hi .....I am still not happy with this......why did it never happen to me before but just when I upgraded, it started the very next month. There is definitely an underlying factor here. I basically have access to my phone for two weeks during each month.....This is unacceptable.

Why is their this limit on my phone? Why did I never have it before? You dont understand, I cannot be without a phone as I use it for business purposes as well.

I need something to be done ASAP!!

's update09 Feb 2017, 12:27
Reviewer Update

oh....I have another problem which I also spoke to your call centre about.......I get about 15 smses daily from MTN saying ..................... "Yello! Thank you for your purchase at R9.99, enjoy your game! Limited offer: get a TOP game for FREE, click here to play" etc etc..........I am sitting at my office desk, evidently not purchasing games and the like......

I am really going to be cheesed off if I am being charged for this STUPID stuff that I am not purchasing........I think that MTN is just robbing people by doing this.

's update15 Feb 2017, 11:08
Reviewer Update

Still no reply....I've had it........i received a bill today for the amount of R3856......are you freaking crazy.....I dont even have access to my phone but get a bill for this amount.......I will be at your HQ ASAP