1 reviews | Active since Nov 2016

17 Nov 2016, 19:48

mtn service sucks

<p>put insurance claim in 3 weeks ago. Still waiting for reply</p>

0
Replies (3)
MTN South Africa
MTN South Africa's reply21 Nov 2016, 14:27
Official

Good Day ,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that without the Cellphone number in question, your ID number or the MTN account number we are unable to access the account in question and as a result we are unable to assist or to escalate to Insurance department. Please provide us with these details.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards,
Itumeleng
REQ:***

's update21 Nov 2016, 21:02
Reviewer Update

Tel number is ********** 463. Went to mtn branch on Friday 18/11. Called insurance from branch. Still waiting. Disgusted in service I am receiving. Please look into this as a matter of urgency

's update21 Nov 2016, 21:05
Reviewer Update

what type of service is being offered. I am in the service industry and an unhappy client,is not good for business. Was supposed to get feedback by close of business today...,, still waiting