MTN Service sucks
<p>So i lgged a query with MTN on 25 October and to today they still have not explained what happenned to my data. In a space of two weeks i used up 2gigabytes of data with no valid expalination. i have been calling from Monday with no answers today you they tell me to log another query and i will get feedback in two working days. Maybe i should block your debit cause clearly my support and loyalty means nothing</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the disputed data usage falls under an unbilled invoice, kindly request for the data usage to be validated once the invoice dated 2016-11-20 is finalized.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the disputed data usage falls under an unbilled invoice, kindly request for the data usage to be validated once the invoice dated 2016-11-20 is finalized.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
What do you mean unbilled if i purchased airtime and converted into Data your service is terrible and you do not value your customers. i cannot wait for my contract to end and i can move on
What do you mean unbilled if i purchased airtime and converted into Data your service is terrible and you do not value your customers. i cannot wait for my contract to end and i can move on