WJ
Werner J
1 reviews | Active since Jun 2015
17 Jun 2015, 16:32
MTN Service sucks!
Two weeks ago my account could no longer make or receive calls. Tried resolving using the 808 number, but after 10+ calls and hours of holding I went to head office in the West Rand on 12/6/15. Shadrack helped me and said \ I think it is your sim card"After installing a new sim card he said wait 2 hours"
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Replies (1)
MTN South Africa's replyOfficial
22 Jun 2015, 10:28Hello Lock,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your number shows as active now on our systems.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your number shows as active now on our systems.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply22 Jun 2015, 10:28
Official
Hello Lock,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your number shows as active now on our systems.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your number shows as active now on our systems.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***