BM
Babhe M
1 reviews | Active since Aug 2016
18 Aug 2016, 05:08
MTN service suckcs
<p>I had a contract with MTN and it expired in 2015. I immediately went to cancel it only to find that an upgrade has been done on the contract. I confirmed that I didn't do such upgrade but I did not get any assistance. They continued billing my account. I made countless calls to their head office and was advised to send affidavit and copy of ID to their ***** section. Since then, I have never heard from them and my issue is still not resolved. Several emails have been sent, no response at all. Please assist me solve this since this contract is still on and at the end, I will be responsible for the debt that I didn't commit to. </p>
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MTN South Africa's replyOfficial
22 Aug 2016, 09:59Good day Babhe Mpisane,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that we are unable to access your account using the cellphone number provided. May you kindly provide us with your MTN cellphone number or MTN Account number in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
Best regards,
MTN South Africa's reply22 Aug 2016, 09:59
Official
Good day Babhe Mpisane,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that we are unable to access your account using the cellphone number provided. May you kindly provide us with your MTN cellphone number or MTN Account number in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
Best regards,