1 reviews | Active since Aug 2018
MTN service suck. No one is able to assist with my issue
I have now been sitting with an issue for over a month with MTN. My number is unable to load data and nobody is able to assist me with the problem. I have been patient for this whole time but this is getting ridicules. I have lost over R 166 just buying data and know I have transferred money from my ebuck to get airtime and convert it into data but know they say this is also not possible. They have logged a ticket. Firstly stating that this is the problem and I need to speak to the bank but it is loaded airtime so that is not the problem, i have tried vouchers, they have tried to load it from the call center, still I have no data. Speaking from one sales person to another and it I hear this "how can we light up your day" I am going to scream. The ticket would have taken 2 hour, 2 hour became 24 hours and know the last consultant stated 7 days.. This is really pathetic.
Good day Tersia Green,
Thank you for your post on Hello Peter. Please accept our apologies for the lapse in the service and the inconvenience caused to you as a result…
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly check your IM as we have sent you a message requesting for more information to provide further assistance?
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Good day Tersia Green,
Thank you for your post on Hello Peter. Please accept our apologies for the lapse in the service and the inconvenience caused to you as a result…
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly check your IM as we have sent you a message requesting for more information to provide further assistance?
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
