MTN service stinks

<p>MTN has to be the worst service provider in this country, staff with bad attitude, unprofessional, empty promises...</p> <p> </p> <p>My phone got ****** late Last week Friday (07/10/2016) and getting assistance to do a simple SIM swap has been a nightmare.</p> <p>-I did my SIM swap through the self-service portal *173# went through the process nd got an SMS text shorly thereafter saying the process can only be proccessed during working hours for security reasons...fair enough I waited.<br />-Today it's Monday (10/10/2016) and my SIM Swap has still not been processed, concered I phoned the customer care line (Whereby you hold the phone so long that one could make 3 cups of coffee and still be placed on hold) and then you are welcomed by an already annoyed MTN agent with attitude, she hsngs up the phone on my ear, Dial back the number it is anwsered by somebody different who identfies themselve as Aaron, althpugh more friendlier and is eager to assistance, he does not as he infoms me to come back in two hours time as the RICA systyem is offline.</p> <p> </p> <p>Please sort my isue out ASAP!!!!</p>