MTN Service SO BAD SO SAD

Incompetence and frustration are mild words and a 1 star rating is generous for MTN. I keep trying to resolve an issue, now outstanding for longer than a year, relating to an Internet Router that I had and cancelled more that a year ago. I returned the device to the store and every month I am being charged for the router, although a ticket is still open with MTN. I keep getting shunted from pillar to post and no one takes responsibility for my query and resolving my problem. All I get is this is not my department, you need to speak to ..... and I get transferred and then the same story plays out. It would seem to me that MTN South Africa is deliberately structured to frustrate clients and never resolve their queries. I have been an MTN customer for over 30 years and I am now fed up with their run around. And when I ask to speak to someone senior all I get is that they are on another call. When I ask for them to call me back, guess what, they don't know if they can call me back.

All I have to say is that of all the companies that I have had to deal with on service related queries MTN, you are leading the pack in terms of: - No customer service - No accountability taken by staff to fix and resolve queries - MTN don't actually care about their consumers - as long as we keep paying the bill at month end

I am left with no choice but to start looking for alternatives as my continued support of this company is a waste of my time and energy